Betovo Privacy Policy

At Betovo, we are committed to protecting the personal information of every player who visits our platform. This Privacy Policy explains how we collect, use, store and share your data when you register with Betovo Casino, play our games, place bets, or otherwise interact with our services at betovo.com and our Canada-facing mirror. By creating an account with us, you acknowledge that you have read and understood how we handle your information, and you consent to the practices described below.

Who We Are

Our platform is operated by Willx N.V., registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. We hold a licence from the Curacao Gaming Authority, licence OGL/2024/1647/0892, issued 22 November 2024. Payments across our services are processed by XLNC LTD, a company registered in Cyprus under number HE436468. When you use Betovo Casino, you generally contract with our company, though other group entities and their licences may apply depending on your jurisdiction, as communicated to you where relevant.

Information We Collect

To provide our services responsibly and in compliance with our regulatory obligations, we collect several categories of information when you interact with Betovo casino online.

• We collect the registration data you provide when opening a Betovo account, including your name, date of birth, email address, phone number and residential address.
• We collect identity verification documents, such as a selfie together with a high-resolution copy of your passport, national ID card or other government-issued document, as part of our know-your-customer procedures.
• Where you deposit using a bank card, we collect photographs of both sides of the card, with the first six and last four digits visible and the remaining digits and CVV/CVC masked.
• We collect financial data relating to your deposits, withdrawals and transaction history through payment methods such as Interac, Visa, Mastercard, Google Pay, bank transfer, and supported cryptocurrencies.
• We collect gameplay and betting data, including the games you play, your wagers, your bonus activity, and your use of features across our Casino, Live Casino, Sportsbook and Loyalty Club sections.
• We collect technical information such as your IP address, device type, browser, operating system and login timestamps whenever you access our Betovo login page or use the Betovo app.
• We collect communications you send us through live chat, email, or our Promotions team when negotiating personal bonuses or loyalty rewards.

How We Use Your Information

We use the data described above for a range of legitimate operational and legal purposes. We use your information to verify your identity, process deposits and withdrawals, manage your Betovo casino bonus eligibility, calculate loyalty points, and provide customer support. We also use your data to detect and prevent fraud, bonus abuse, and money laundering, and to ensure that only players who meet our minimum age and location requirements can access real-money play. Our marketing team may use your contact details, with your consent where required, to inform you about promotions, a new betovo promo code, or updates to our Betovo casino bonuses, though you may opt out of such communications at any time.

Legal Basis and Anti-Money-Laundering Compliance

We process your data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. Our anti-money-laundering procedures are maintained to the standard of the 5th AML Amendment, and customer due diligence is triggered once the thresholds set by international AML regulation are reached. As part of this obligation, we may request additional documentation before approving a Betovo casino withdrawal, and we hold player funds in a segregated account that is never mixed with our corporate funds.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following categories of recipients where necessary to operate our services:

• We share payment data with our payment processor, XLNC LTD, and with the relevant banks, card issuers, e-wallet providers and cryptocurrency processors to complete your Betovo casino withdrawal or deposit.
• We share limited technical data with our game providers, including Fugaso, BGaming, Gamzix and Spinomenal, to enable gameplay across our casino online and live casino sections.
• We share information with the Curacao Gaming Authority and other regulators, law enforcement agencies, or courts where required by law.
• We share data with fraud prevention and identity verification services to confirm the authenticity of documents submitted for KYC purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Betovo app to remember your preferences, keep you logged in, analyse traffic, and personalise the promotions we display to you. Some cookies are essential for the site to function correctly, including those that support your Betovo casino login session, while others are used for analytics and marketing purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of Betovo casino app or our desktop platform.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by applicable gaming, financial and anti-money-laundering regulations. Identity documents, transaction records and communication logs are generally kept for several years following account closure to satisfy our regulatory obligations and to resolve any disputes relating to a Betovo casino bonus code, withdrawal request, or account activity.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You may request access to the personal information we hold about you.
• You may request that we correct inaccurate or outdated information.
• You may request the deletion of your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You may withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

International Data Transfers

Because our operations span multiple jurisdictions, including our Betovo Canada mirror and localisations across Europe and beyond, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that such transfers are protected by adequate safeguards consistent with applicable data protection standards.

Data Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss, misuse or alteration. Sensitive documents submitted for verification, along with financial data related to your Betovo casino withdrawal time and payment history, are stored using secure systems with restricted access limited to authorised personnel.

Restricted Territories and Age Verification

Real-money play through Betovo casino online is not available to residents of a list of restricted countries, which we may update without prior notice, and masking your location with a VPN is not permitted. We verify that every player is at least 18 years old or the legal gambling age in their jurisdiction before granting access to real-money features, and we may request supporting documentation at any stage to confirm eligibility.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or how to manage your preferences within your Betovo account, please contact our support team at support@betovo3184705.com. Our customer support is available 24/7 through live chat and email to assist you with privacy-related enquiries, account questions, or issues relating to your Betovo app download or login access.